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Need help? If you have any questions or concerns, please contact the customer service hotline phone number or email available below:

702-329-8111 [Nevada, USA #. Data rates may apply.] Or, send all emails to cyeforever@mail.com.

All sales run in coordination with [and under the protection of] all relevant US e-commerce laws and statutes. Shipping typically takes 3-5 weeks, E-Files should arrive within 24 hours (if not immediately). Refunds will be issued in the rare situations of manual inventory error (resulting in the purchase of items no longer available) as well as shipping losses or damages. We assure you will receive our products in great condition or a full refund. If you have not received your order, if your order was not fulfilled correctly or if items are not in brand new condition please contact the number provided.

A MESSAGE FROM OUR TEAM: FUNDAMENTAL INFO BELOW REGARDING YOUR PRIVACY HERE ON OUR SITE. PLEASE READ CAREFULLY.

COLLECTION OF PERSONAL INFORMATION

When you visit the site, we collect information from you to enhance your interaction with the site as well as to process any purchases. We may also collect additional information if you contact us for customer support. 

  • Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers, Apple Pay/epay information, email address and phone number.

  • Collection purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations. To communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. As well as to load the site accurately for you and to perform analytics on site usage to optimize our site. 

  • Source of collection: Collected directly from you upon sign up. Collected automatically when you access our site thereafter using cookies, log files, web beacons, tags or pixels. 

  • Disclosure for a business purpose: Shared only within our cyeforever.com team and our processor Shopify.

SHARING PERSONAL INFORMATION

We ONLY share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Shopify to power our online store. 

  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights in any event that it is necessary to do so.

USING PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order and keeping you up to date on new products, services and offers here in cyeforever.com.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and this website;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the site, we will retain your personal information for our records unless, and until, you ask us to erase this information. For more information on your right of erasure, please contact a team member at cyeforever.com.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated or erased. If you would like to exercise these rights, please contact us via the contact information below. Your personal information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR white-paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your personal information be corrected, updated or erased. If you would like to exercise these rights, please contact us via the contact information below. 

CHANGES

We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Check back here before making any purchases on this site.

CONTACT

Please, don’t hesitate to speak with one of our representatives prior to checkout. We understand the weariness of folks purchasing expensive items online. If you have questions or if you would like to make a complaint, please contact us. Reach out at any time of day, we’ll get back to you within 24 hours. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Customer service: 702-329-8111, or send emails to cyeforever@mail.com.

UPDATED: [6|27|24]